Customer Service Executive

The role is responsible for managing customer network operations incidents. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Minimum Qualifications & ExperienceGraduate with 1-2 years of experienceRouting skills (BGP, MPLS, OSPF)Other Knowledge & SkillsDemonstration of problem-solving skillsPrior experience of providing customer service support in fast paced, high availability, 24X7 environments.Maintain awareness of latest technologies in the domain (VERSA SDWAN nice to have)Key ResponsibilitiesTaking ownership of customer issues reported, solving their problems through by providing resolution.Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsEnsure SLA are achieved and work proactively to maintain the same.

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