Customer Service Representative [T500-24160]

Talent500 is hiring for one of its clients.About Infinite Electronics:Infinite Electronics is a global manufacturer of high-performance connectivity solutions, serving customers across a wide range of industries. With deep engineering expertise and a focus on precision-built components and assemblies, the company partners closely with customers to address complex, real-world challenges and accelerate product innovation. About Infinite India (GCC):Infinite is establishing its India Global Capability Center (GCC) in Pune to expand its engineering, digital, and customer service capabilities. This center will play an important role in supporting mission-critical initiatives while working in close collaboration with global stakeholders.This is an opportunity to be part of the early team shaping how the center operates — influencing technology standards, scalable processes, and collaborative ways of working from the outset. Located at Mont Clare, Baner, the center provides a modern work environment designed to foster collaboration, innovation, and long-term career growth.This is a unique opportunity to grow alongside a center that is being built with long-term capability and excellence in mind.Why Join:Build from the start – Be part of the early team shaping foundational systems, standards, and ways of workingGlobal exposure – Collaborate directly with international stakeholders on impactful engineering and digital initiatives.Modern environment, long-term growth – Work from a state-of-the-art office in Baner, Pune, and grow your career within a center designed for sustained capability expansion.Built with intent – The India GCC is being developed with a strong focus on capability, ownership, and long-term excellencePosition Description:Infinite Electronics is a leading global supplier of electronic components, serving engineers’ urgent needs through a family of highly recognized and trusted brands. Our core mission is to support those requirements with an extensive offering of RF, industrial and connectivity solutions. Same-day shipping, broad inventory selection, 24/7 service—it’s all part of what makes Infinite Electronics go. This simple, essential belief in positive urgency is the DNA that drives our business.As a Customer Service Representative, you will be responsible for delivering outstanding customer service and resolving inquiries through various communication channels. You will play a crucial role in building and maintaining positive customer relationships, ensuring customer satisfaction, and contributing to the overall success of our organization.Reporting directly to the Sales and Service Supervisor, this role will collaborate closely with inside sales and technical sales support teams. The ideal candidate will demonstrate a strong sense of ownership, urgency, solution-oriented thinking, collaboration skills, and accountability.General Duties and Responsibilities:Efficiently manage a high volume of calls, chats, and emails, while simultaneously processing and managing orders with a commitment to upholding Infinite's value proposition of achieving same-day turnaround without compromising on quality.Foster positive relationships by proactively identifying customer needs, conducting thorough issue research, resolving customer concerns, and delivering solutions promptly, all while embodying a customer-centric attitude and demonstrating empathy.Sustain high levels of customer satisfaction and loyalty even in challenging interactions by employing exceptional conflict resolution skills.Effectively communicate and collaborate across departments to ensure the provision of accurate and up-to-date information, both internally and to our valued customers.Collaborate in gathering critical information essential for the continuous enhancement of our customers' experience and driving company strategy.Adhere to established customer service processes and guidelines to ensure consistency and quality in service delivery.Participate in ongoing training and development programs to enhance customer service skills.Collaborate with colleagues and other departments to share customer insights, feedback, and improvement suggestions.Work as part of a cohesive team to achieve departmental and organizational goals.Achieve individual and team objectives for service, productivity, and quality to ensure the delivery of high-performance results aligned with organizational goals.Required Knowledge, Skills, Abilities and Personal Traits:Must embody Infinite’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.Showcase proficiency in computer skills, particularly in Microsoft Word, Excel, and Outlook, demonstrating the ability to use multiple programs concurrently.Familiarity with CCaaS (Contact Center as a Service) platforms is essential to ensure effective and seamless utilization of technology in daily operations.Embrace challenges with a proactive and open mindset, continuously seeking to expand knowledge and skills to contribute positively to the evolving needs of the role and the organization.Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.Display a curious mind with a natural aptitude for learning.Reliable, dependable, and highly organized with strong time management skills.Task oriented with an attention to detail.This role requires flexibility to work in US and UK shifts on a rotational basis, in alignment with global business requirements.Education and/or Experience:1-2 years minimum in a high paced customer facing sales or service environment.Preferred experience in seamlessly interacting between multiple brands and managing various internal systems, including Enterprise Resource Planning (ERP) systemsHigh School Diploma required with college degree preferred.Technology related B2B experience preferred.Equal Employment Opportunity:Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

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