Customer Support Executive

About the CompanyZingHR is a leading AI-enabled, cloud-based Human Capital Management (HCM) platform that helps enterprises manage their complete employee lifecycle — from hire to retire. With a strong presence across India and global markets, ZingHR empowers organizations with scalable HR automation, payroll, compliance, performance management, and workforce analytics solutions.About the RoleCustomer Support Executive – HRMSExperience: 1–2 YearsLocation: PuneEmployment Type: Full-TimeResponsibilitiesProvide functional support to clients on HRMS applicationResolve user queries via calls, emails, and ticketing systemsAssist clients with system navigation and issue resolutionCoordinate with internal teams for escalationsEnsure SLA adherence and client satisfaction QualificationsCandidates with experience in HRMS domain (Customer Support / Functional Support)OR MBA in HR (with relevant internship / 1–2 years’ experience preferred) Required SkillsGood communication skillsBasic understanding of HR processes (Payroll, Attendance, Leave, PMS)Client handling experienceProblem-solving mindset Preferred SkillsGood communication skillsBasic understanding of HR processes (Payroll, Attendance, Leave, PMS)Client handling experienceProblem-solving mindset

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