Support Executive

Location: Chennai/Pune/MumbaiTechnical Skills:• Linux based application & server support/admin skills highly desirable• Windows & Unix server background added advantage• SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must• Control-M batch monitoring• Experience in SWIFT Standards and messaging formats• Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers• Appd & Splunk Monitoring• Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW• Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes• Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential• Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processingExperience range: 6-8 yearsPosition Specifications: Desired CompetenciesMust-Have/Mandatory- Good analytical & troubleshooting skills - Ability to work under pressurized environments and in an extremely time-sensitive environment - Good communication (Oral, Verbal & Written) skills - Set of Technical skills mentioned above - Self-driven, proactive team player - Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.Good-to-Have/Desirable- Relevant certifications - ITIL/ production support background - Interpersonal skills - Tools like Control-M, ServiceNow, JIRA & Confluence

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