Assistant Manager

Key ResponsibilitiesContribution Processing: Validate monthly employer/employee contributions; handle auto‑enrolment, postponement, opt‑in/opt‑out, and switches; ensure correct allocation to individual member accounts and scheme ledgers.Cash Application & Reconciliation: Allocate receipts daily; clear suspense items; perform bank and control account reconciliations; track aged items and drive timely closure; run/monitor daily bank‑recon batches.Unit & Fund Accounting: Track investment of contributions to selected funds; reconcile unit movements; support unit pricing checks and valuation accuracy; manage lifestyle strategy switches and default fund flows.Month‑End Close & MI: Prepare journals for contributions, transfers, investment adjustments, and fees; post accruals/prepayments; review trial balance and variances; deliver MI on contributions, fund performance, member balances, and aged cash.Benefit Payments & Transfers: Validate retirement (UFPLS/drawdown/annuity aware), transfer‑out/in, refunds and death payments; ensure correct PAYE tax treatment and evidence for HMRC; manage maker–checker approvals and documentation.Member Communications & Statements: Support annual benefit statements; ensure accurate updates to member online portals; respond to finance‑related enquiries and IFA requests with complete charges and fee information.Compliance & Audit: Operate within The Pensions Regulator (TPR) framework and TPT governance; maintain audit trails and SOPs; provide evidence for audits; monitor charge caps and disclosures; support risk/compliance actions.Continuous Improvement: Identify RPA/automation opportunities; standardise reconciliations and close checklists; improve controls and productivity; contribute to SOP maintenance and training materials. Tools & PlatformsAdmin Platforms: Composer / OpenWorkflow & Contact Centre: Newgen, Zendesk, Amazon ConnectAnalytics: Excel (advanced – pivots, lookups, Power Query), Power BI (basic)

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