Possessions Manager

Job descriptionRole & responsibilities1.Quality CertificateReceived Quality Certificate and inspect the unit.2. Client InspectionPossession Team to send inspection invitation emails to clients.Coordinate with the Marketing Team for possession gift arrangements.3. Snag ManagementAfter the client inspection, if any snags are identified, coordinate with the Engineering Teamfor resolution.Regularly follow up with the contruction Team for updates on snag clearance and flatreadiness.4. SOA & Possession LetterOnce the final inspection is completed, inform the CRM Team to clear the Statement ofAccount (SOA).After SOA clearance and receipt of the possession letter, inform the customer via email.5. Possession HandoverSchedule the possession date and time.After handover, maintain both hard and soft copies (scan) of the possession letter for records.6. Customer CommunicationRespond to customer queries through calls and emails on a daily basis.7. Reporting & Record MaintenancePrepare and maintain all possession-related reports.Update the possession tracker on OneDrive after every possession. o Share MIS reports for society formation. o Prepare weekly and monthly possession reports. o Arrange signature for society formation documents 8. Upkeep & Budget Management o Maintain records of upkeep staff bills, verify, and submit them to the billing department for clearance. o Obtain management approval for upkeep and electricity budgets. o Send internal emails to the BOQ and Estimation Departments for preparation of work orders related to upkeep vendors.Preferred candidate profileMinimum 8 years experience in handling possessions and Customer interaction in a Real Estate Company .Excellent Communications skillsHigh Customer service orientationEducation : ANy Graduate

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