Support Executive

Location: Chennai/Pune/Mumbai Technical Skills: • Linux based application & server support/admin skills highly desirable • Windows & Unix server background added advantage • SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must • Control-M batch monitoring • Experience in SWIFT Standards and messaging formats • Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers • Appd & Splunk Monitoring • Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW • Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes • Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential • Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing Experience range: 6-8 years Position Specifications: Desired Competencies Must-Have/Mandatory Good analytical & troubleshooting skills Ability to work under pressurized environments and in an extremely time-sensitive environment Good communication (Oral, Verbal & Written) skills Set of Technical skills mentioned above Self-driven, proactive team player Ability to troubleshoot and think “outside the box” to resolve rarely seen problems. Good-to-Have/Desirable Relevant certifications ITIL/ production support background Interpersonal skills Tools like Control-M, ServiceNow, JIRA & Confluence

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