Senior Project Manager

Senior PMO Team Lead – 15+ years, Pune/MumbaiPosition OverviewWe are seeking an experienced Senior PMO Team Lead with 15+ years of project governance, client-facing PMO operations, and team leadership experience. The ideal candidate will lead a team responsible for project gating & control, Clarity administration, Jira administration, user access governance, mailbox monitoring, and executive reporting/dashboarding. This role requires strong leadership, operational rigor, and exceptional client management skills, ensuring seamless engagement, communication, and service delivery for our client stakeholders.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and manage a PMO operations team, ensuring consistent, high-quality delivery across all PMO functions.Set team goals, oversee performance, and manage capacity planning and workload allocation.Foster a culture of accountability, continuous improvement, and service excellence.Client Management & Stakeholder EngagementServe as the primary PMO operations point of contact for client stakeholders.Build strong client relationships, understand business needs, and ensure PMO services align with client expectations.Manage escalations, conduct regular status reviews, and provide proactive updates and insights.Ensure timely issue resolution and maintain high client satisfaction levels.PMO Governance & Project ControlsOversee project gating, lifecycle governance, and adherence to PMO processes and compliance standards.Ensure quality of project documentation, governance artifacts, and audit readiness.Track and report on portfolio-level compliance, risks, and delivery health.Tool & Platform AdministrationManage Clarity PPM administration including project setup, structures, allocations, timesheets, and workflows.Oversee Jira administration, including workflow configuration, permissions, boards, and tool optimization.Maintain data accuracy, enforce standards, and drive best practices across PMO tools.User Access ManagementGovern user provisioning, deprovisioning, and periodic access reviews for Clarity, Jira, shared mailboxes, and associated systems.Ensure compliance with internal security standards and audit requirements.Operational Support & MonitoringOversee PMO shared mailbox operations ensuring timely triage, responses, and SLA adherence.Act as escalation point for tool incidents, operational issues, and process gaps.Reporting & DashboardingLead creation and enhancement of dashboards, KPIs, metrics, and executive-level reporting.Ensure accuracy, consistency, and automation across reporting workflows.Provide insights and trend analysis to support client leadership in decision-making.Continuous ImprovementIdentify operational inefficiencies and drive enhancements to PMO processes, reporting, and tools.Lead initiatives aimed at increasing PMO maturity and operational excellence.Qualifications & Experience15+ years of experience in PMO operations, governance, and portfolio management.5–7+ years of team leadership experience in PMO or program operations roles.Mandatory hands-on experience with Clarity PPM and Jira administration.Strong understanding of project lifecycle governance, gating controls, and PMO standards.Advanced skills in reporting and dashboards (Excel, Power BI, Tableau, or equivalent).Experience in user access management processes and compliance frameworks.Proven ability to manage client relationships, lead discussions, and handle escalations effectively.Mandatory CertificationsPMP (Project Management Professional) – RequiredITIL Foundation – Good to haveAgile Certification (CSM, SAFe Agilist, PMI-ACP, or equivalent) – Good to have(Additional PMO, Agile, or tool-specific certifications are a plus.)Soft SkillsStrong client management and stakeholder communication skills.Excellent leadership, negotiation, and conflict-resolution abilities.High attention to detail and strong process orientation.Ability to work under pressure and manage multiple priorities concurrently.Analytical mindset with a continuous improvement focus.

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