Customer Success Executive

About AcunXAcunX is building innovation-led, AI-powered advertising solutions that help publishers and demand partners unlock incremental revenue across display, video, and emerging ad formats. We work closely with publishers, platforms, agencies, and brands to deliver scalable, high-impact programmatic outcomes.Role OverviewWe are looking for a Customer Success Executive with 1–2 years of experience in Programmatic Advertising to manage and grow existing accounts while also working closely with the Business Development (BD) team to onboard new publisher and demand-side partners.This role sits at the intersection of account management, growth, and onboarding, ensuring long-term success for both supply and demand partners on the AcunX platform.Key ResponsibilitiesAccount Management & Growth- Own day-to-day relationships with assigned publisher and demand partners - Drive account growth through optimization, upsell opportunities, and performance insights - Monitor delivery, revenue, fill rates, and yield across programmatic setups - Proactively identify performance gaps and recommend improvementsPublisher & Demand Onboarding- Work with the BD team to support new account onboarding (publishers and demand partners) - Coordinate technical onboarding including ad tags, SDKs, and programmatic setups - Ensure smooth transition from sales to post-onboarding successCross-Functional Collaboration- Act as the bridge between BD, Ad Ops, Product, and Tech teams - Communicate partner requirements, feedback, and growth opportunities internally - Support campaign troubleshooting and escalationsReporting & Insights- Prepare regular performance reports and insights for partners - Track KPIs such as revenue growth, CPMs, fill rate, and campaign performance - Use data to tell a clear growth and optimization story to stakeholdersRequirements- 1–2 years of experience in Programmatic Advertising - Strong understanding of the programmatic ecosystem (SSPs, DSPs, exchanges, publishers, demand partners) - Experience working with publishers and/or demand-side platforms - Familiarity with ad formats such as Display, Video, and CTV is a plus - Postgraduate degree (MBA, PGDM, or equivalent preferred) - Strong communication and stakeholder management skills - Comfortable working in a fast-paced, startup environmentWhat We’re Looking For- A growth-minded, customer-first professional - Someone who understands both revenue and relationships - Ability to work closely with sales while owning post-sale success - Analytical mindset with strong problem-solving skillsWhat AcunX Offers- Exposure to cutting-edge programmatic and AI-driven ad tech - Opportunity to work with global publishers and demand partners - High ownership and visibility in a growing company - Fast learning curve and career growth

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