Sr. Executive - Guest Relations

Sr. Executive - Guest RelationsLocation: FLAME University, Lavale CampusRole SummaryRepresent FLAME University’s hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.Key Responsibilities1. Guest Management- Greet and welcome visitors, parents, delegates, and stakeholders. - Maintain visitor records and ensure smooth check-in/check-out processes. - Provide accurate campus information and guide guests as required.2. Coordination & Communication- Liaise with departments (Admin, Security, Academics, Facilities) to ensure timely support for guest requirements. - Handle appointment scheduling, meeting room arrangements, and event-related guest coordination. - Manage communication through phone, email, and the front desk.3. Hospitality & Service Excellence- Ensure professional service standards for all campus guests. - Oversee refreshments, seating arrangements, and hospitality logistics during meetings and events. - Maintain the reception area’s cleanliness, ambience, and presentation.4. Administration & Support- Manage visitor passes, ID cards, and stationery logs. - Support travel, accommodation, and transport arrangements for official guests and delegations. - Assist in basic documentation, filing, and daily reporting.Required Skills- Excellent communication and interpersonal skills - Pleasant personality with professional grooming - Prior experience in hospitality/front office roles (preferred) - Strong customer service orientation - Ability to multitask and remain calm under pressure - Basic proficiency in MS Office and telephone/email etiquette

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