Service Now Lead

About CybageCybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital ExcellenceJob DescriptionMust Have- 7+ years of experience in ITSM solutions, with at least 3-4 years focused specifically on ServiceNow SPM (formerly known as PPM). - Proven experience as a Technical Architect or Solution Architect, designing and implementing enterprise-level solutions using ServiceNow SPM. - Strong knowledge of the ServiceNow platform, its capabilities, and its core modules (Incident Management, Change Management, Asset Management, etc.). - Deep understanding of the ServiceNow SPM suite (Demand Management, Project Portfolio Management, Financial Management, Resource Management, etc.). - Expertise in ServiceNow scripting (JavaScript, Glide, etc.) and automation tools. - Experience with integrations (REST, SOAP, MID Server, etc.) and working with external systems such as ERP and CRM platforms. - Knowledge of ServiceNow Performance Analytics and reporting tools. - Experience with ServiceNow ITBM modules (for managing portfolios, projects, financials, and resources).Good to Have –- Experience with Agile or DevOps methodologies. - Familiarity with ServiceNow's Agile Development, Financial Management, and Project Management modules. - Experience in implementing financial management, resource management, and demand management strategies within ServiceNow. - Exposure to ServiceNow’s Cloud Management module and ITOM (IT Operations Management).Roles & Responsibilities- Lead the end-to-end implementation process of ServiceNow SPM modules including demand management, project portfolio management (PPM), financial management, resource management, and reporting. - Customize and configure ServiceNow SPM modules to align with client requirements. - Provide hands-on technical expertise in the development of custom applications, integrations, and automations within ServiceNow. - Work closely with business leaders, product owners, and technical teams to understand business needs and define technology solutions. - Guide clients through the technical aspects of ServiceNow SPM, ensuring alignment with strategic goals. - Provide technical leadership and mentorship to development teams, ensuring adherence to best practices and coding standards. - Design and implement integrations between ServiceNow SPM and other enterprise systems (ERP, CRM, Financial Systems, etc.) for seamless data flow. - Ensure data consistency, integrity, and security across integrated systems. - Implement ServiceNow's integration tools like REST, SOAP, and MID Server for effective data communication. - Design and implement reporting and dashboard capabilities to provide insights into portfolio, demand, and project performance. - Utilize ServiceNow Performance Analytics and reporting capabilities to provide real-time business intelligence. - Elicit requirements by conducting workshops with various departments/stakeholders across the organization - Demo relevant platform capabilities to help customer understand better

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