Intune SME

Role: Intune / Auto pilot SMEDesired Experience Range: 7-12yearsLocation of Requirement PuneDesired Competencies (Technical/Behavioral Competency)• Excellent communication skills, handling customers and matching the pace• Understanding of EUC role, leadership skills• Innovation ideas and automation opportunities in EUC• Best Practices on improving/stabilizing EUC Operations• Must have a good experience in Image Management• Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM/SCCM• Auto-pilot, Patch Management, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories.• Expertise in maintaining and troubleshooting the Windows (client and server) operating system.• Strong knowledge of Windows (client and server) operating systems.• Understand Active Directory administration with emphasis on organizational units, group policy and client interaction/security.• Scripting experience in PowerShell is a plus. Image Management• Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.• Experience with managing iOS, Windows & Android devices in a Global environment.• Generate reports and share with stakeholders• Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management• Process knowledge on ITIL• Managing Team members and helping on their career aspirations• Project Management experience a plus• Assessment of customer's environment prior to migration.• Project plan development• Methodical approach to problem solving and resolution• Self-driven and resourceful to achieve goals independently as well as work well in groups• Exposed to best practice design & Implementation methodology• Willingness to proactively provide input for improvements• Experience with Problem and Change Management processes and applications• Excellent written and verbal communication skills.• Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivatedResponsibility of / Expectations from the Role1 Publishing the customer required reports - Daily, Weekly, Monthly, Quarterly2 Identify the Risk and issue, action and mitigation plan3 Identifying the area of improvements and execute them with customer approval4 Proven People Management skills

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