Service Now HRSD

Role: Service Now HRSDRequired Technical Skill Set: ServiceNow, ITSM, ITOM, HRSDDesired Experience Range: 8-10 YearsLocation of Requirement : IndiaDesired Competencies (Technical/Behavioral Competency)Technical Comptency1. HRSD-Specific Platform KnowledgeHR Profile & Data Model: Understanding of HR profile tables and related data structures (e.g., Benefits, LOA, Compensation, Contacts, HR Positions).servicenowLifecycle Events: Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.servicenowJourney Accelerator Plans: Designing personalized employee journeys with localization, compliance, and learning plans.servicenowHR Services Configuration: Creating and managing HR services using service activities like approvals, notifications, and assignments.servicenow2. Security & Access ControlHR Admin Autonomy: Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.servicenowRole-Based Access Control (RBAC): Implementing secure access to HR data and workflows.3. Workflow & AutomationFlow Designer: Building and customizing HR workflows using low-code tools.Playbook Designer (limited in HRSD): Understanding differences between HRSD lifecycle events and general playbooks.Task Orchestration: Automating multi-departmental tasks during employee transitions.4. Integration CapabilitiesHR Integrations Application: Connecting HRSD with HCM systems, background check providers, and other platforms.servicenowREST/SOAP APIs: Building and managing integrations for real-time data sync.5. UI & Experience DesignService Portal Customization: Designing intuitive HR portals for employees and managers.Case Management: Configuring HR cases and templates for efficient service delivery.6. Generative AI & Now Assist (HRSD Flavor)Case Summarization Skills: Using GenAI to summarize employee-related cases.teivasystemsText-to-Flow & Text-to-Process: Leveraging natural language inputs to generate HR workflows.AI Search & Recommendations: Enhancing HRSD with contextual search and suggested actions.7. Compliance & LocalizationData Privacy Regulations: Ensuring GDPR, HIPAA, and local compliance in HR workflows.Localization Support: Configuring country-specific tasks and content in lifecycle events and journey plans.Behavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratevily - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have- ITIL V3/V4 foundation certification - CAD, CSA, Implementation Specialist ITSM.Responsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices - Partners with ServiceNow Business Analyst to understand requirements and possible solutions - Takes ownership of complex business requirements and works them to completion - Takes ownership of incident queue and work on remediation to completion - Works closely with the ServiceNow functional team and external development partners to build requested items - Experience configuring and improving core and custom applications - Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules - Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters - Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs - Develops reports and dashboards using core ServiceNow functionality - Load, manipulate and maintain data between ServiceNow and other systems - Develops and maintain clear and concise technical and process documentation

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