Infosys BPM is Hiring - Walk-in - Customer Service/Service Desk - Pune

Job descriptionWalk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!Locations: Pune (Interview), Job Locations: PuneWalk-In Dates: 9th and 14th October 2025Time: 10:00 AM to 1:00 PMVenue: : INFOSYS BPM LIMITED, SEZ Unit, Embassy Tech Zone, Rhine Building, LG, G & 1st Floor Wing-B, Plot No. 3, Rajiv Gandhi Infotech Park, Hinjewadi, Phase -II, Pune 411057,Maharashtra, IndiaMode: 100% Work from Office (WFO)Who We Are HiringWere on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!Open Roles:Customer SupportLocation: PuneWork Mode: Work from OfficeShifts: 24x7 rotational (Including Night Shifts)Experience: 0-4 yearsQualification: Full-time GraduatesWhat You'll Do:Be the voice of the brand resolve customer queries via calls, chat, and email.Deliver exceptional customer experiences with empathy and efficiency.Own and resolve issues independently with analytical thinking.Respect customer time and ensure every interaction adds value.Thrive in a collaborative, high-energy environment.What Were Looking For:Excellent communication skills.Quick problem-solving abilities.Willingness to work in a 24x7 setup.A proactive mindset and strong time management.Service DeskLocation: PuneWork Mode: Work from OfficeShifts: 24x7 rotational (Including Night Shifts)Experience:1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support)Your Mission:Provide remote support for laptops, desktops, LAN issues, and applications.Troubleshoot across platforms Windows, Android, iOS.Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.Handle registry fixes, patch upgrades, virus/security troubleshooting.Collaborate on network issues including VPN, TCP/IP, and OSI models.Your Toolkit:Intermediate knowledge of OS, browsers, and MS Office Suite.Experience in a busy ICT Service Desk environment.Basic networking knowledge and troubleshooting skills.What You Need to BringExcellent communication skills (written & verbal English)Willingness to work in US time zones (Night Shifts)Any Full-time Graduate (No backlogs)Commitment to 100% Work from Office (No Hybrid)Readiness to complete client-specific trainingAbility to handle 24x7 rotational shiftsPreferred: Basic understanding or any customer support/Service Desk expertiseMandatory Documents to CarryUpdated printout of your resumeAny 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)All original academic documents for verification:10th & 12th MarksheetsGraduation (All Semesters, CMM, Provisional & Degree Certificate)Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.How to Attend the Walk-InCarry a copy of this email/invitationRegister your application in advanceWalk into the Infosys Pune Campus on 09th and 14th October 2025 between 10:00 AM 1:00 PMWhy Infosys BPM?Work with a global brandExtensive training & upskilling programsFast-track career growth in tech support or customer successDynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Lets grow, together.We cant wait to meet you!Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Pune | Global LocationsTransforming Talent | Empowering Careers

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