Walk-In Drive - Customer Support - 1 to 4 years exp - International Voice process - Indore

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!️ Walk-In Dates:14th & 15th November 2025InterviewLocation:IndoreJob Locations : Pune, Bangalore⏰ Time:10:00 AM to 1:00 PMVenue:Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – 453112.Mode:100% Work from Office (WFO)Role Overview: As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.Basic minimum requirement:: • Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment • Work from office mandatory • Exposure to US contact center preferable 1. Customer Interaction: -Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email. -Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. • Effective Communication: Clearly explain technical concepts to non-technical users.Key responsibilities:: • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Walk customers/ Provide navigational support on self service portal • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call controlMandatory Documents to Carry Updatedprintout of your resume Any2 government-issued photo IDs(PAN / Aadhar / Voter ID / Passport) All original academic documentsfor verification: ▸ 10th & 12th Marksheets ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)⚠️ Laptops & cameras arenot permitteddue to security restrictions. Government ID ismandatory for entryinto the campus.How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into Infosys Limited SEZ, Scheme No. 151 & 169B, Village Bada Bangarda and Tigariya Badshah, Super Corridor, Tehsil Hatod, Indore, Madhya Pradesh – 453112 on14th & 15th November2025between10:00 AM 1:00 PMWhy Infosys BPM? Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Lets grow, together.We cant wait to meet you! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR

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