Infosys BPM is Hiring - Walk-in - Service Desk & Customer Service - Pune

Job description Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk & Customer Support!Locations:Pune (Interview),Job Locations : Pune Walk-In Dates:12th, 13th, & 14th November 2025 Time:10:00 AM to 1:00 PM Venue:Infosys BPM Limited, 1st Floor, ODC 8, Angsana building ,ASCENDAS, Ascendas, Hinjewadi - Kasarsai Rd, Phase 3, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pimpri-Chinchwad, Maharashtra, 411057.Mode:100% Work from Office (WFO)Who We Are HiringWere on the lookout forCustomer Support & Service Desk expertise(1–4 year experience)who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!Open Roles:Customer SupportLocation:Pune Work Mode:Work from Office Shifts:24x7 rotational (Including Night Shifts) Experience:1-4 years Qualification:Full-time GraduatesWhat You'll Do:Be the voice of the brand resolve customer queries via calls, chat, and email. Deliver exceptional customer experiences with empathy and efficiency. Own and resolve issues independently with analytical thinking. Respect customer time and ensure every interaction adds value. Thrive in a collaborative, high-energy environment.What We're Looking For:Excellent communication skills. Quick problem-solving abilities. Willingness to work in a 24x7 setup. A proactive mindset and strong time management.Service DeskLocation:PuneWork Mode:Work from Office Shifts:24x7 rotational (Including Night Shifts) Experience: 1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)Your Mission:Provide remote support for laptops, desktops, LAN issues, and applications. Troubleshoot across platforms Windows, Android, iOS. Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype. Handle registry fixes, patch upgrades, virus/security troubleshooting. Collaborate on network issues including VPN, TCP/IP, and OSI models. Your Toolkit:Intermediate knowledge of OS, browsers, and MS Office Suite. Experience in a busy ICT Service Desk environment. Basic networking knowledge and troubleshooting skills.What You Need to BringExcellent communication skills (written & verbal English) Willingness to work inUS time zones(Night Shifts) Any Full-time Graduate(No backlogs) Commitment to100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle24x7 rotational shiftsPreferred:Basic understanding or any customer support/Service Desk expertiseMandatory Documents to CarryUpdatedprintout of your resume Any2 government-issued photo IDs(PAN / Aadhar / Voter ID / Passport) All original academic documentsfor verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras arenot permitteddue to security restrictions. Government ID ismandatory for entryinto the campus.How to Attend the Walk-InCarry a copy of this email/invitation Register your application in advance Walk into theInfosys Pune Officeon 12th, 13th, & 14thNovember 2025between10:00 AM 1:00 PMWhy Infosys BPM?Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Let's grow, together.We can't wait to meet you!Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers

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