Process Trainer

 Class Room Training (Culture & Communication) (Process Specific Training) Handling On Job Training (2 Weeks) o Monitoring Calls o Call Calibration o 1-1 Feedback Good Knowledge on MS Office. (Creating presentations, Training Manuals etc.) Good energy levels. Demonstrate leadership skills with experience managing a batch of 25-30 trainees. Excellent verbal and written communication and presentation skills. Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus. Ability to execute policies, processes and procedures of the organization. Ensure full compliance with all company, departmental, legal, and regulatory requirements. Strong focus on Customer Service

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