Infosys BPM is Hiring - Walk-in - Service Desk & Customer Service - Pune

Job descriptionWalk-In Drive @ Infosys BPM Launch Your Career in Service Desk & Customer Support!Locations: Pune (Interview), Job Locations: PuneWalk-In Dates: 5th, 6th, & 7th November 2025Time: 10:00 AM to 1:00 PMVenue: Infosys BPM Limited,ASCENDAS, Ascendas, Hinjewadi - Kasarsai Rd, Phase 3, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pimpri-Chinchwad, Maharashtra, 411057.Mode: 100% Work from Office (WFO)Who We Are HiringWere on the lookout for Customer Support & Service Desk expertise (1–4 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!Open Roles:Customer SupportLocation: PuneWork Mode: Work from OfficeShifts: 24x7 rotational (Including Night Shifts)Experience: 1-4 yearsQualification: Full-time GraduatesWhat You'll Do:- Be the voice of the brand resolve customer queries via calls, chat, and email. - Deliver exceptional customer experiences with empathy and efficiency. - Own and resolve issues independently with analytical thinking. - Respect customer time and ensure every interaction adds value. - Thrive in a collaborative, high-energy environment.-What We're Looking For:- Excellent communication skills. - Quick problem-solving abilities. - Willingness to work in a 24x7 setup. - A proactive mindset and strong time management.Service DeskLocation: PuneWork Mode: Work from OfficeShifts: 24x7 rotational (Including Night Shifts)Experience:1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)Your Mission:- Provide remote support for laptops, desktops, LAN issues, and applications. - Troubleshoot across platforms Windows, Android, iOS. - Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype. - Handle registry fixes, patch upgrades, virus/security troubleshooting. - Collaborate on network issues including VPN, TCP/IP, and OSI models.Your Toolkit:- Intermediate knowledge of OS, browsers, and MS Office Suite. - Experience in a busy ICT Service Desk environment. - Basic networking knowledge and troubleshooting skills.What You Need to Bring- Excellent communication skills (written & verbal English) - Willingness to work in US time zones (Night Shifts) - Any Full-time Graduate (No backlogs) - Commitment to 100% Work from Office (No Hybrid) - Readiness to complete client-specific training - Ability to handle 24x7 rotational shiftsPreferred: Basic understanding or any customer support/Service Desk expertiseMandatory Documents to Carry- Updated printout of your resume - Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) - All original academic documents for verification: - 10th & 12th Marksheets - Graduation (All Semesters, CMM, Provisional & Degree Certificate)Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.How to Attend the Walk-In- Carry a copy of this email/invitation - Register your application in advance - Walk into the Infosys Pune Office on 5th, 6th, & 7th November 2025 between 10:00 AM 1:00 PMWhy Infosys BPM?- Work with a global brand - Extensive training & upskilling programs - Fast-track career growth in tech support or customer success - Dynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Let's grow, together.We can't wait to meet you!Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Pune | Global LocationsTransforming Talent | Empowering Careers

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