Customer Support Executive

Job Title:Customer Support Executive Location:ZingHR India Office – Pune Work Mode:Work from Office Experience:4 to 8 YearsAbout ZingHR ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join ourCustomer Success Operations (CS Ops)team in Pune. The ideal candidate will bring hands-on experience inHR transformation, change management, HCM implementation, customer success, or HR consultingand will play a crucial role in ensuring customer satisfaction and operational excellence.Key Responsibilities Serve as thetechno-functional point of contactfor clients within the assigned portfolio. Manage and track support tickets via platforms likeFreshdesk , ensuring timely resolution by coordinating with internal teams such as Delivery and Product. Performroot cause analysisfor recurring issues and provide long-term, sustainable solutions. EnsureSLA adherencefor all client tickets while maintaining transparent communication on progress and resolution timelines. Configure and manage client instances onZingHR , and train clients to perform configurations independently. Develop and executecustomer engagement plansaligned with client business goals, ensuring effective product adoption and success. Collaborate with tech support and product teams to resolve client issues and improve product usability. Proactivelyidentify risks , mitigate them, and escalate when necessary. Gather and shareclient feedbackto help enhance product features and overall user experience. Conductpost-resolution follow-upsto ensure client satisfaction and identify any further support needs. Skills & Competencies Strong familiarity withSaaS-based HRMS platforms(preferably ZingHR or similar). Experience inpayroll module configurationsand client-facing support roles. Proven ability to work incross-functional environmentsfor client issue resolution. Excellentproblem-solving, multitasking, and time managementskills in a fast-paced setting. Proficient inMS Office (Excel, Word, PowerPoint) . Strongverbal and written communication skills . Key Qualifications Bachelor’s degree inHR, IT, Business Administration , or a related field. 4 to 8 yearsof relevant experience inHRMS SaaSdomain. Prior experience working in anagile development environmentis preferred.

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