Transaction Services Specialist

Position Title: Associate Specialist – Transaction ServicesShift Timing: Standard business hoursInterview Process: 2 roundsDomain: Fintech / PaymentsJoining Timeline: Immediate to 30 daysCandidate RequirementsExperience:- Minimum 1–3 years of relevant experience in finance operations, preferably in KPO/BPO environments.Educational/Professional Background:- Finance or accounting background preferred. - Exposure to banking operations, accounts payable/receivable, or revenue processes is a plus.Skills & Responsibilities:- Handle 10–12 support calls daily (not a call center role). - Provide L1/L2 support via internal calls and email. - Strong proficiency in Excel and PowerPoint for data analysis and presentations. - Excellent verbal and written communication skills to support global clients (Australia, Europe, UK, US). - Conduct research based on client requirements and prepare relevant data. - Willingness to learn, multitask, and adapt in a dynamic environment. - Operational excellence and a proactive approach to learning new tools and processes. - Prior experience with ticketing tools is a plus (not mandatory). - Training will be provided for the right candidate with strong communication skills and a finance support mindset.

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