Customer Support Executive

International Voice Process (UK Logistics)Responsibilities and Duties: Provide customer support via phone calls for international customers, in English languages. Manage customer expectations & ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company.Job Brief: Handle customer’s problems, enquires, and complaints in a professional and timely manner. Provide support to customers in multiple languages via calls. Recognize and refer potential complaints that require support from supervisors. Ensure that customer queries are addressed in a timely and accurate manner. Regularly update customer database with accurate information.Requirements and Skills: Strong ability to communicate in English languages. Excellent problem-solving and customer service skills. Good working knowledge of computers and telephone systems. Patience with customers and ability to handle tough situations. Ability to work in any rotational shifts. Only Immediate joiners preferred.Qualification: UG & Graduate (HSC / /B.A/B.Sc/BBA) No Technical Graduates (Diploma/BE/B.Tech/BCA) Candidates pursuing any type of course are not eligible.Experience: Freshers & experienced both are eligible. 0 to 4 years of experience into International BPO Voice Process. Should have good knowledge & understanding of Customer Service & Call handling antiques. Excellent Communication required (B2 level)Shift & Transport: 5 Days working with two rotational week off. 9.5 Hours shift (including 1 hr break). Work From Office role. Both side cab service would be provided based on transport grid.Interview Details & Work Location: Mode of Interview – Virtual / Face to face Rounds of Interview – HR Screening & Ops Round Work & Interview location - Tech Mahindra Ltd, West Gate, RGIP, Phase- 3, Hinjewadi, Pune-411057*FILL THE FORM*Information:Email- arpita.tripathi1@

Apply Now