Captain

For Lonavala. This is an on-site job.Fiori is looking for captains who will report to the restaurant manager and focus on curating an amazing hospitality experience for patrons.Fiori places heavy importance on a growth centric culture. You will be exposed to constant training, cuisines, mixology and barista techniques. This would contribute to growing your learning and professional landscape.Duties and Responsibilities:- Supervise daily restaurant and catering operations to enhance guest experiences. - Ensure compliance with established policies, procedures, and service standards. - Maintain an active presence during service hours, events, and high-occupancy periods. - Assist in handling customer complaints, ensuring swift service recovery, and informing managers accordingly. - Assist in training and mentoring associates to enhance productivity and service quality. - Foster a positive work environment to maximize associate satisfaction. - Ensure adherence to hygiene manuals and health and safety regulations. - Maintain cleanliness and sanitation standards across all operations. - Monitor stock levels and maintain par stock for smooth operations. - Supervise cashiering, consumption processes, and cost-control measures. - Assist in minimizing losses and optimizing profitability through cost-saving initiatives. - Ensure proper usage and maintenance of equipment, tools, and service items. - Follow up on administrative and side duties as assigned by the manager. - Assist in financial tracking and reporting as required.Pre-Requisites:- 3+ years in a busy hotel/restaurant environment. - A Hotel Management degree is a plus. - Strong leadership, communication, and problem-solving skills. - Knowledge of food safety and hygiene standards. - Ability to work in a fast-paced environment and handle guest interactions professionally. - A strong knack to learn new ideas and collaborate within a diverse environment.

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