Transaction Services Specialist

Position Title: Associate Specialist – Transaction Services Shift Timing: Standard business hours Interview Process: 2 rounds Domain: Fintech / Payments Joining Timeline: Immediate to 30 days Candidate Requirements Experience: Minimum 1–3 years of relevant experience in finance operations, preferably in KPO/BPO environments. Educational/Professional Background: Finance or accounting background preferred. Exposure to banking operations, accounts payable/receivable, or revenue processes is a plus. Skills & Responsibilities: Handle 10–12 support calls daily (not a call center role). Provide L1/L2 support via internal calls and email. Strong proficiency in Excel and PowerPoint for data analysis and presentations. Excellent verbal and written communication skills to support global clients (Australia, Europe, UK, US). Conduct research based on client requirements and prepare relevant data. Willingness to learn, multitask, and adapt in a dynamic environment. Operational excellence and a proactive approach to learning new tools and processes. Prior experience with ticketing tools is a plus (not mandatory). Training will be provided for the right candidate with strong communication skills and a finance support mindset.

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