Customer Support Executive

Job description A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors.  Responsibilities  ·Answer customer queries : Respond to customer calls, emails, or chats ·Resolve issues : Provide solutions to customer complaints or problems with products or services ·Maintain records : Keep track of customer interactions and transactions ·Follow protocols : Adhere to company scripts, procedures, and standards ·Provide information : Help customers with product details, usage, and troubleshooting ·Meet targets : Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction ·Escalate issues : Transfer unresolved or critical concerns to supervisors or higher-level support Skills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English. INTERESTED CANDIDATES CAN APPLY OR CONTACT: ANUSHKA GUPTA

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