Customer Success Executive

Customer Success Executive Location : Pune (WFH) Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS. About the Role As a Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is a chat process role. Key Responsibilities Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication. Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable. Master Products : Develop expertise in our products to offer confident and effective guidance. Drive Value : Identify opportunities to enhance customer experiences and boost sales. Solve Problems : Proactively resolve issues, building trust and satisfaction. Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement. What We’re Looking For Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills. Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions. Quick Learner : A strong desire to learn about our products and the e-commerce landscape. Why Join Us Competitive Pay : Reflective of your contributions and impact. Supportive Leadership : Work with innovative leaders who encourage growth. Career Development : Opportunities for learning and professional advancement. Recognition : A culture that celebrates hard work and creativity. Inspiring Environment : Be part of a team driving innovation in e-commerce. Ready to Join Us? Reply to this email with the following details: Current Location Notice Period Current/Last Drawn CTC Expected CTC Ok with Night Shift or Early Morning Day Shift? What to Expect in the Hiring Process Written Assignment : Showcase your skills and approach to customer success. Call with Founders : Gain insights into our vision and discuss how you can contribute. We’re excited to connect and explore the opportunity with you!

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