Customer Support Executive

Job description A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors. Responsibilities ·Answer customer queries: Respond to customer calls, emails, or chats·Resolve issues: Provide solutions to customer complaints or problems with products or services·Maintain records: Keep track of customer interactions and transactions·Follow protocols: Adhere to company scripts, procedures, and standards·Provide information: Help customers with product details, usage, and troubleshooting·Meet targets: Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction·Escalate issues: Transfer unresolved or critical concerns to supervisors or higher-level supportSkills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.INTERESTED CANDIDATES CAN APPLY OR CONTACT:ANUSHKA GUPTA8770187707anushka.gupta@

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