Customer Service Specialist

Objectives of this role Providing accurate information about Different Courses and guiding Students in making informed decisions. Maintaining a deep understanding of Different Courses, Admission Process and Documentation to address Students concerns effectively. Responding to Students inquiries accurately and on time, through various channels, including phone, email and chat. Maintaining detailed and accurate records of Students interactions and inquiries. Required skills and qualifications Bachelor’s degree in Business, Communication or a related field. 0-2 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. Organisational and time management skills to handle multiple customer inquiries. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Ability to work effectively in a team and cross-functional environment. Experience with Customer Relationship Management (CRM) software for streamlined customer interactions. Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities. Salary-As Per Company Norms Contact Person-Ms. Arpita Ganguly Contact No-

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