Process Trainer

Process Trainer – U.S. Mortgage Underwriting Location:Work from office - Chennai, Tamil Nadu (supporting U.S.-based operations) Key Responsibilities Serve as aSubject Matter Expert (SME)in U.S. mortgage originations and/or pre-underwriting, ensuring in-depth domain knowledge is shared across the team. Design and delivertraining programs—from onboarding new hires to upskilling experienced professionals—with materials like modules, case studies, training videos, and SOPs. Conduct auditsof proof-of-concept transactions or underwriting processes using client-defined templates, and providestructured, documented feedbackto trainees. Participate inregular calibration callswith internal and client stakeholders to align on performance expectations and ensure training efficacy. Managetraining databases , generate daily/weekly reports, and performTraining Needs Analysis (TNA/TNI)to track progress and optimize programs. Leadknowledge transferduring new project transitions, leveraging global virtual teams to standardize content and share best practices. Highlight thebusiness impactof training interventions to demonstrate value and help align learning curves with industry standards. Skills & Qualifications 5+ yearsof experience inU.S. mortgage originations or pre-underwritingdelivery/training roles. Strong proficiency in training content development:SOPs, process documentation , and educational materials. Excellentcommunication skills(English – written and verbal) and stakeholder collaboration capabilities. Proficient withMicrosoft Office tools : Excel (reporting, data analysis), Word, and PowerPoint

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