Unit Operations Head

About us: Manipal Hospitals is one of India’s most trusted healthcare brands, catering to over 7 million patients annually. With a strong presence across 38 hospitals in 19 cities, a workforce of 20,500+ employees, and a network of 7,200+ doctors, we are committed to clinical excellence and innovation. About the Role: We’re looking for a dynamic and experienced professional to join our Operations team in the role of Unit Operations Head . This role is integral to driving day-to-day hospital operations, ensuring process excellence, maximizing productivity, and enhancing overall patient satisfaction and profitability. Role: Unit Operations Head Location: Manipal Hospitals, Baner Pune (MHPB) Department: Operations What You’ll Do: Drive overall hospital operations ensuring efficiency, productivity, and adherence to safety and quality standards. Design and implement process improvement plans to enhance patient inflow and service delivery. Collaborate with clinical and non-clinical departments to support seamless hospital operations. Lead cost optimization initiatives while maintaining the highest quality of care. Track and control receivables, reduce PDDs, and minimize disallowances. Drive customer service excellence and patient-centric initiatives to ensure high patient satisfaction. Monitor and improve key operational metrics such as LOS (Length of Stay), billing estimations, and service escalations. Ensure strict adherence to external and internal compliance, including NABH and audit guidelines. Build and develop effective second-line leaders through mentoring and structured training. Handle escalations from patients, corporate clients, or VIPs and ensure timely resolutions. Continuously improve service standards by executing actionable insights from feedback and audits. What We’re Looking For: Education: BDS / BBA / + MBA in Hospital Administration or Master’s in Hospital Administration Experience: 8+ years in hospital operations or healthcare management Key Skills & Competencies: Operational strategy, cost control, and resource management Strong communication and interpersonal skills Proficiency in quality, audit, and compliance standards (18C, NABH, etc.) Leadership, people management, and conflict resolution Strong analytical skills with a focus on revenue improvement Patient-first attitude and understanding of healthcare service delivery Ability to manage multiple stakeholders, including consultants, vendors, and patients What You’ll Get: Opportunity to lead operations in one of India’s premier healthcare institutions High ownership role with direct impact on patient experience and business outcomes Work closely with a collaborative leadership team focused on quality and excellence Competitive compensation aligned with experience and expertise Growth and learning opportunities within Manipal’s extensive healthcare ecosystem Interested candidates can apply through: Send your resume to:

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