SaaS Operations Lead

We're hiring a Lead SaaS Operations (Senior Director equivalent) in Pune to be the most senior production-engineering leader in our India organisation. You will own DevOps/CI-CD (which operates SRE practices), Security, and Database Operations — leading a 4-person team with 4 direct reports and reporting to the US-based VP of Platform & SaaS Operations.You are the daylight-hours operational anchor for production reliability, incident response, deployment, database health, and security infrastructure. You run the daily cadence, develop the team, and own production health from the India seat.WHAT YOU'LL OWNProduction Reliability & SRE PracticesOwn SLOs, on-call rotation, incident command during India business hours, and blameless post-mortem cultureDrive MTTD Run weekly incident review and monthly SLO review with the team and US leadershipHand off overnight incidents to the US per documented runbook; run daily handoff with US VPDevOps & CI/CDOperate the Azure DevOps Pipelines estate — environment promotion, release gates, deployment safety, rollback proceduresOwn infrastructure-as-code (Terraform/Bicep) for all Azure resources; enforce IaC-only changes to productionDrive deployment frequency up and change-failure rate down as DORA metricsDatabase OperationsManage the DBA Lead and production SQL Server / Azure SQL estateOwn query performance baselines, indexing strategy, capacity planning, and HA/DR posturePartner with the AI/Data Science function on read-replica architecture for analytics and AI workloadsSecurity InfrastructureManage the Security Engineer and platform-side security controlsOperate Defender for Cloud and Sentinel; manage vulnerability findings to closureOwn secret rotation, certificate lifecycle, and mTLS configurationCollect HITRUST and SOC 2 audit evidence for platform-side controlsTeam & Cross-FunctionalLead and develop 4 direct reports: 2 Senior DevOps/CI-CD Engineers, 1 Security Engineer, 1 DBA LeadRun structured 1:1s; reskill engineers transitioning into DevOps/SRE practices from adjacent rolesPartner with Engineering Service Centre on the boundary between operational support and platform engineering. WHAT YOU BRINGExperience12+ years infrastructure/SRE/DevOps; 5+ years leading DevOps, SRE, or SaaS Ops teams (4–10 FTE) in IndiaPersonally owned a multi-tenant SaaS production environment: ran on-call, commanded Sev1 incidents, wrote blameless post-mortemsHealthcare SaaS experience strongly preferred; comparable regulated-industry experience (financial services, regulated SaaS, PCI/SOX) acceptableComfortable reporting to a US-based manager with a 9.5-hour timezone offsetTechnical DepthMicrosoft Azure: App Service, SQL Database, Storage, AAD, networking — operating experience at production scaleObservability: Azure Application Insights, Log Analytics, KQL queries, OpenTelemetry, structured loggingCI/CD: Azure DevOps Pipelines (preferred) or GitHub Actions; Terraform/Bicep IaCDatabase: SQL Server / Azure SQL — query plan analysis, indexing strategy, performance tuning under production loadSecurity: Defender for Cloud, Sentinel, Key Vault, certificate management, mTLS configurationLeadershipDemonstrated coaching and reskilling capability (engineers from adjacent specialties into SRE/DevOps)Excellent written communicator in English — runbooks, post-mortems, executive status updatesComfortable with US-overlap working hours (typically 6:30–10:00 PM IST) for daily handoff — non-negotiableCalm under incident pressure; teaches calm to the team

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