Assistant General Manager Operations

Job Title: Assistant General Manager / Deputy General Manager – Operations Department: OperationsReporting To: Director – OperationsRole OverviewWe are seeking a highly driven and strategic professional to join our Operations leadership team as AGM/DGM – Operations. The role requires an experienced professional who can lead large-scale recruitment delivery programs and manage multiple client engagements simultaneously.The individual will be responsible for driving end-to-end delivery, managing key client relationships, and leading internal recruitment teams to ensure high-quality talent delivery. This role requires a strong balance of strategic thinking, operational leadership, and client engagement to drive consistent service excellence and operational efficiency.Key ResponsibilitiesClient Engagement & Relationship Management- Manage and strengthen relationships with multiple enterprise clients across ongoing recruitment engagements.- Act as a strategic partner to clients by understanding workforce planning needs and providing effective talent solutions.- Ensure high levels of client satisfaction, retention, and account growth through proactive engagement and delivery excellence.Delivery & Operations Management- Lead and oversee end-to-end recruitment operations across multiple projects and client mandates.- Ensure timely delivery of hiring requirements while maintaining quality standards and SLA commitments.- Drive operational efficiency through structured recruitment workflows and performance tracking.Team Leadership & Stakeholder Management- Lead and mentor recruitment delivery teams, sourcing specialists, and client-facing coordinators.- Foster a high-performance culture by providing guidance, performance feedback, and strategic direction.- Collaborate with internal stakeholders across Talent Acquisition, HR, and Leadership teams to align on delivery.Strategic Planning & Process Optimization- Develop and implement scalable recruitment strategies aligned with client requirements and business objectives.- Identify opportunities for process improvements, automation, and operational efficiency.- Drive initiatives that improve candidate experience, recruiter productivity, and delivery outcomes.Performance & Delivery Management- Monitor delivery metrics, hiring targets, and operational KPIs across accounts.- Ensure adherence to service level agreements (SLAs) and maintain consistent quality in recruitment delivery.- Provide regular reporting and insights to senior leadership on account performance and hiring trends.Key Competencies- Strong client relationship and stakeholder management skills- Proven experience managing multiple recruitment projects or RPO engagements- Strategic thinking with strong operational execution capabilities- Ability to manage large delivery teams and cross-functional stakeholders- Excellent communication, negotiation, and leadership skillsPreferred Background- 8–15 years of experience in Recruitment Consulting, RPO, Talent Solutions, or HR Services organizations- Proven experience managing multiple enterprise clients and recruitment delivery teams- Strong exposure to high-volume hiring, RPO operations, and talent delivery models- Experience in client-facing leadership roles within recruitment or consulting environments

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