Lead- Client - Account Management

Job Title: Lead - Client Account Management / CRMJob Ref. K192Experience: 2 to 5 YearsLocation: Koregaon Park , PuneEmployment Type: Full-TimeIMMEDIATE JOINER PREFFERDJob Purpose:The Lead- CAM / CRM will be responsible for managing client accounts, understanding their hiring needs, and ensuring effective delivery of recruitment services. This role demands strong client engagement, follow-up, and coordination capabilities, along with a sharp focus on candidate management, data tracking, and recruitment operations.Key Responsibilities:Client Engagement & Account Management:Understand revenue targets by client and align internal efforts accordingly.Interface with clients to gather new requirements and hiring plans.Conduct periodic client visits to nurture relationships and improve service delivery.Represent the organization in discussions involving challenging client expectations.Obtain advance hiring plans and maintain consistent engagement with client HR teams.Assist clients and candidates in offer negotiations and onboarding processes.Position Management & Operations Coordination:Brief internal operations teams on new client requirements.Create and manage new positions in the ERP system.Share job inputs for daily work allocation.Attend operations huddles as required and ensure updates are shared regularly on ATSCandidate & Interview Management:Verify CVs and submit them to clients as per the requirement.Track feedback on submitted CVs and ensure timely follow-ups.Minimize client rejections by understanding and addressing rejection reasons.Schedule interviews and hiring manager calls; host and facilitate interviews as required.Share candidate lists with clients when availability is limited and criteria are rigid.Maintain regular communication with selected/offered candidates until joining.Conduct second-level calls to assess candidate interest for critical/niche positions.Drive candidate engagement for at least 3 niche positions weekly.Reporting, Tracking & MIS:Maintain and update open position inventory.Ensure periodic clean-up of on-hold and inactive positions.Share MIS reports with clients on a weekly, fortnightly, or monthly basis.Update client master data and branding elements in the ERP to enhance candidate engagement.Financial Coordination:Follow up on pending invoices and debtors collection.Track and resolve any issues related to the CTC of joined candidates.Ensure accurate billing and follow-up on receivables.Business Development:Support new client acquisition through existing client networks and HR contacts.Skills & Competencies:Client Handling & Engagement: Strong interpersonal skills with the ability to build and maintain relationships.Communication: Excellent verbal and written communication skills.Negotiation: Strong negotiation and persuasion skills.Probing & Analytical Thinking: Ability to understand client needs and align recruitment efforts accordingly.Follow-up & Ownership: Consistent follow-through and proactive issue resolution.Data Orientation: Skilled at maintaining data integrity and using data to drive decisions.Presentation: Proficient in creating and delivering client-facing presentations.Team Coordination: Effective in collaborating with operations and recruitment teams.Preferred Qualification:Any - All thru first class Apply with job ref K192Thank you for taking time to review and respond to the above Job

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