Senior Associate - AEM

ResponsibilitiesManage the delivery of high-quality service & support for the assigned portfolio. End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels Work with the portfolio teams to bring the operations in-line with the target state operating model Provide technical guidance and mentorship to the team supporting the portfolio Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams. Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams. Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership. People development, high performance leadership and motivation of team members Support selection of new team members and education according to agreed plan Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements Desired Candidate ProfileThe ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies Expertise with AEM Multi Site Manager and security best practices Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platformShift Timing - US Shift

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