Engineer - Branch Service (Geared Motor)

Engineer – Branch Service (Geared Motors) About the RoleWe are seeking enthusiastic and driven candidates to join our Technical Sales team. You will be responsible for handling mechanical product service/repair activity and working within our sales departments. The role requires a proactive approach to building relationships and providing reliable solutions directly to our customers.Role Location: PuneResponsibilities Providing service support to customers based on SRF from salesProviding technical support to sales engineers/customerPlanning and attending pending service jobsAttending emergency service jobs within the target time frameInspecting customer units, making a failure analysis if possible at site and sending the service estimate as per the service guidelines to concerned sales engineerServicing geared-motors at customer’s place to the extent possible based on written confirmation from salesServicing geared-motors at Service-Center to the extent possible based on written confirmation ahead from salesArranging for sending geared-motors which are not possible to be serviced locally to the assembly plant for service estimate and co-ordination with Tech dept for completion of the job based on written confirmation from salesService training of customer’s engineers as per the request from sales.Maintaining the complete documentation of service orders and files.Up dation of the records in the system for the branch and for the Head Office.Give feedback to maintain necessary spares inventory at branch to ensure quick service response in coordination with Branch Manager / Regional Manager.Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance of the sameDoing other jobs as instructed by the Branch Manager /Regional Manager in the absence of service jobsResponsible to maintain documents and records as per QMS procedure of the departmentQualifications Education: Diploma - Electrical or Mechanical from reputed institute. (Other branches, please excuse)Experience: 2 to 5 years in field service role handling motors, geared motors or related engineering productsEssential Skills: Communication & Presentation Skills, Customer Relationship Management, Repairing Skills, Trouble Shooting SkillsApply now! - We look forward to your application!

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