Salesforce Business Analyst

Role- Salesforce Business Analyst Experience- 8+YrsRole OverviewWe are seeking a Salesforce eB2B Solution Lead with hands-on experience in implementing Salesforce B2B Commerce (eB2B) solutions and integrating them with enterprise systems such as Distribution Management Systems (DMS) and SAP. The role will be responsible for designing scalable digital commerce solutions, enabling seamless order-to-cash processes, and ensuring smooth system interoperability across the ecosystem.Responsibilities-Business Analysis & Requirement GatheringConduct workshops with business stakeholders to understand current processes, pain points, and desired outcomes.Collaborate with business stakeholders (Sales, Distribution, Supply Chain, Finance) to translate business requirements into scalable commerce and integration solutions.Translate business needs into clear, structured user stories, acceptance criteria, and functional requirements.Create end-to-end process maps, data models, and gap analysis.Solution Design & Functional OwnershipDesign scalable and best-practice Salesforce solutions aligned to business objectives.Lead end-to-end implementation of Salesforce eB2B (B2B Commerce) solutions, from requirements gathering to go-live and post-launch optimization.Define integration architecture leveraging APIs, middleware, and event-based patterns to ensure reliability, scalability, and performance.Ensure alignment of eB2B capabilities with ERP-driven processes such as order management, invoicing, fulfilment, and returns.Define data migration and data quality requirements.Implementation CoordinationWork closely with Salesforce developers, integration teams, and SAP/DMS teams to drive timely and high-quality delivery.Identify risks, dependencies, and integration bottlenecks, and proactively recommend mitigation strategies.Support UAT, cutover planning, go-live readiness, and hyper care for eB2B implementations.Stakeholder & Project ManagementAct as the primary liaison between business teams and technical teams.Manage client expectations, drive decisions, and ensure solutions sign-offs.Support project planning, risk identification, and dependency management.Change Management & TrainingPrepare training materials and deliver end-user training sessions.Support change management activities and ensure user adoption.Provide post go-live hyper care and continuous improvement recommendations.Requirements-Functional Expertise5+ years of hands-on experience as a Salesforce Functional consultant/Business Analyst.Proven experience implementing Salesforce B2B Commerce (eB2B) solutions.Experience integrating Salesforce with SAP and/or Distribution Management Systems (DMS).Solid understanding of B2B commerce processes: pricing, contracts, catalogues, orders, fulfilment, and invoicing.Experience in writing user stories, process flows, BRDs/FRDs, and mapping business processes.Technical AppreciationHands-on Salesforce configuration skills (Flows, Permissions, Objects, Validation Rules).Understanding of APIs, integration patterns, and data migration approaches.Ability to collaborate with technical teams (developers, architects). Tools-JIRA / Azure DevOps for user story management.Miro / Visio / Lucid chart for process modelling.Excel / Power point for documentation and reporting.

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