Senior Product Analyst

About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomesWe are looking for a highly analytical and data-driven Senior Product Analyst with statistical skills and a passion for data to drive improvements in technology. This role will be pivotal in leveraging data to optimize product performance, drive strategic decisions, and continuously improve our user experience through rigorous testing. You will delve deeply into product data, design and analyze experiments, and provide actionable insights that directly impact our product roadmap.ResponsibilitiesAdvanced Analytics: Conduct comprehensive analysis of product usage, user behavior, and performance metrics to identify opportunities for improvement.Experimentation Design & Management: Design, implement, and manage A/B tests, causal analysis, and other experiments. Define clear hypotheses, target segments, and success metrics.Experimentation Analysis: Analyze experiment results using statistical methods, providing detailed reports and recommendations. Identify statistically significant findings and translate them into actionable insights.KPI Definition & Tracking: Define key performance indicators (KPIs) and establish robust tracking and reporting mechanisms.Dashboarding & Visualization: Develop and maintain dashboards to visualize experiment results, key metrics, and trends, making data accessible and understandable to stakeholders.Collaboration: Work closely with product managers, engineers, designers, and machine learning scientists to implement and iterate on experiment findings and product improvements.Data Storytelling: Communicate complex data insights and experiment results clearly and compellingly to diverse audiences, including leadership.Data Integrity: Ensure data accuracy and integrity for all analysis and experimentation.Methodology Development: Contribute to the development and improvement of our experimentation methodologies and best practices.QualificationsBachelor’s Degree in Computer Science, Computer Engineering, Data Analytics, Mathematics, Statistics, Information Systems, Economics, or other quantitative discipline5–7 years of relevant experienceStrong proficiency in data analysis, statistical modeling, and data visualizationProven experience in designing, implementing, and analyzing A/B tests and other experimentsSolid understanding of statistical significance and hypothesis testingSQL is a must. Python is nice to have. Any experience with Looker is also desirableKnowledge of data science concepts and methodologiesExcellent communication and presentation skills, with the ability to explain complex data insightsStrong analytical and problem-solving skillsExperience working in a product-driven environmentAttention to detail and a commitment to data accuracy⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses.

Apply Now