Senior Associate - AEM

Responsibilities- Manage the delivery of high-quality service & support for the assigned portfolio. - End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels - Work with the portfolio teams to bring the operations in-line with the target state operating model - Provide technical guidance and mentorship to the team supporting the portfolio - Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams. - Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams. - Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership. - People development, high performance leadership and motivation of team members - Support selection of new team members and education according to agreed plan - Collaborates with stakeholders to ensure that execution is aligned with deliverable requirementsDesired Candidate Profile- The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform - Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions - Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services - Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies - Expertise with AEM Multi Site Manager and security best practices - Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platformShift Timing - US Shift

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