Manager Process Excellence- Lean Six Sigma Black Belt Certified

# Details Description 1 Job Role & Responsibility/Designation Manager – Process Excellence 2 Delivery Process/ Function Name Global Command Center 3 Educational Qualification Graduate, BE/ B. Tech/ PG 4 Professional Qualification if any Six Sigma Black Belt Certified 5 Desired Competencies Strong analytical foresight and ability to predict trends and risks. Innovative mindset with a proactive approach to problem-solving. Excellent communication and stakeholder management skills. Expertise in leveraging data for predictive insights and strategic decision-making. 6 Skills (Must Have) Knowledge Key Responsibilities & Requirements: Strategic Leadership:Proven track record of driving excellence in outsourcing/offshoring environments with a strong focus on anticipating challenges and identifying opportunities ahead of time. Proactive Process Management:Experience in managing Quality and Process Excellence initiatives for large-scale engagements, with the ability to foresee risks and implement preventive measures. Continuous Improvement Expertise:Must have successfully led Six Sigma and Lean projects, applying predictive analysis to optimize processes and reduce variability. Transformational Mindset:Hands-on experience in executing large-scale transformation programs involving process reengineering, advanced analytics, and automation—leveraging data-driven insights to predict trends and outcomes. Change Leadership:Demonstrated ability to work across cross-functional teams and proactively influence stakeholders to drive sustainable process improvements. Exceptional Communication:Strong oral and written communication skills to effectively manage internal stakeholders and client relationships, ensuring alignment and clarity in forward-looking strategies. 7 Job Description Role Overview: Lead engagements with a strong focus on anticipating challenges, identifying improvement opportunities early, and delivering measurable business value through proactive quality initiatives. Key Responsibilities: Strategic Delivery:Drive assignments with foresight, ensuring solutions deliver long-term business value and align with evolving customer needs. Benchmarking & Best Practices:Establish benchmarks and deploy best practices across accounts to stay ahead of industry standards and customer expectations. Gap Identification & Predictive Improvement:Analyze processes to identify gaps and improvement opportunities, leveraging data-driven insights to enhance efficiency and effectiveness. Customer Experience Risk Mitigation:Understand potential CSAT risk drivers and proactively implement measures to prevent dissatisfaction. Profitability Optimization:Lead projects aimed at improving and sustaining profitability through predictive analysis and strategic interventions. Continuous Improvement Culture:Foster a proactive improvement mindset using Six Sigma, Lean, and Kaizen methodologies to anticipate and address future challenges. Performance Assurance:Monitor and predict process performance trends to ensure all metrics are consistently met and exceeded.

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