Customer Success Manager

Client Success Manager – JobTalk.ai (Onsite Pune | EST Shift)Location: Pune, India (Onsite strongly preferred)Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours)Remote: Considered only for exceptional, highly experienced candidatesAbout JobTalk.aiJobTalk.ai is an advanced AI Voice Agent built for recruiters. Our platform helps staffing teams make hundreds of calls in minutes, automate outreach, and massively increase recruiter productivity. We’re scaling fast and onboarding new clients every week — and we need someone who can own the customer relationship end-to-end.Role OverviewWe are hiring a Client Success Manager to support onboarding and ongoing success of our US-based clients. You must be hands-on, technically sharp, and able to guide customers in using JobTalk’s AI Voice Agent effectively.This role is client-facing, process-driven, and requires excellent communication skills. You’ll become a power user of JobTalk.ai and ensure every customer has a smooth, successful experience.Key Responsibilities- Lead onboarding sessions for new customers and train them on JobTalk.ai - Work closely with US recruiters and staffing teams to understand their workflows - Set up client accounts, campaigns, and voice agent configurations - Monitor client usage, troubleshoot issues, and ensure smooth operations - Provide proactive support to increase customer adoption and retention - Collaborate with internal engineering and product teams to escalate technical issues - Track client feedback and contribute to product improvements - Maintain clear documentation and status updates for each accountRequirements- 2–5 years of experience in Customer Success, Client Support, or Account Management - Strong communication skills in English (spoken + written) - Ability to understand and explain technical workflows - Prior experience in SaaS, HRTech, or ATS/CRM tools is a plus - Comfortable working US EST hours (mandatory) - Fast learner able to master JobTalk.ai and guide clients confidently - Organized, reliable, and excellent with customer interactionsPreferred Qualifications- Experience working with US staffing or recruiting clients - Knowledge of CRM/ATS tools like Bullhorn, iCIMS, Greenhouse, etc. - Prior exposure to AI tools, voice agents, or automation productsWork Model- Onsite at our Pune office is preferred - Remote may be considered only for top-tier candidates with proven customer success expertise - Shift timing: 7:30 PM IST – 4:30 AM ISTCTS is in INR

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