Infosys BPM - Hiring For Voice-Based Service Desk - Pune

Job descriptionLaunch Your Career in Service Desk - International Voice Process!Location: Pune (Interview), Job Locations: PuneMode: 100% Work from Office (WFO)Who We're HiringWe're on the lookout for Fresh Graduates (0 - 1 year experience) who are enthusiastic and have a passion for Service Desk customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!Open Roles:Service Desk- Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage - Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory - General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing - Productivity applications like Microsoft office tools. - Open to work in 24*7 and work from office environment - Analytical problem solvers who will understand issues and to resolve customer issues - Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently - Being proactive and show the utmost respect for customers time - Good time management, ensuring all contacts with customers add value - Work from OfficeMust to adhere and non-negotiables:- Excellent in communication - Need to work on US shift timings. - Need to complete specific and dedicated training programs set by the client. - 24*7, flexible shifts - 100% WFO, no hybrid - Preferred Qualifications: Any GraduatePreferred: Basic understanding or any Service Desk certificationWhy Infosys BPM?- Work with a global brand - Extensive training & upskilling programs - Fast-track career growth in tech support or customer success - Dynamic, inclusive, and team-oriented cultureIf this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to:thulasi02@Candidate Information (Required for Screening)- Full Name: - Email ID & Mobile Number: - Graduation Details (Degree): - Date of Birth: - Post-Graduation Details (if applicable): - Total Experience: - Relevant Experience (Customer Service / Solution Design): - Current / Previous Company Name: - Current CTC (₹): - Expected CTC (₹): - Notice Period: - Current Location:Apply Now and Take the Next Step in Your Career!We’re excited to connect with passionate professionals who are ready to make an impact.Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Pune | Global LocationsTransforming Talent | Empowering Careers

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