Client Services Executive

Job Description: Client Services ExecutiveCompany: WNSLocation: PuneExperience: 1+ yearsWork Shift: Day ShiftQualification: Graduate from any stream (Hotel Management preferred)About WNSWNS is a leading global Business Process Management (BPM) company delivering end-to-end operations support across customer experience, finance & accounting, analytics, and various industry-specific domains. At WNS Pune, we offer a collaborative, professional, and growth-focused work culture.About the RoleWNS is hiring a Client Services Executive who will be responsible for managing client relationships, interacting with international clients, and ensuring smooth service delivery with a high level of professionalism.Key Responsibilities- Act as the main point of contact for assigned clients, including international clients. - Build and maintain strong, long-term client relationships. - Understand client expectations and ensure timely resolution of issues. - Coordinate with internal teams to ensure accurate and timely service delivery. - Track client satisfaction and share periodic performance reports. - Prepare documentation, client updates, and activity reports. - Identify scope for improvements and value additions.Required Skills & Competencies- Excellent verbal and written communication skills. - Strong interpersonal skills with the ability to interact with international clients confidently. - Customer-focused and professional approach to client management. - Ability to multitask and manage multiple client accounts. - Good analytical and problem-solving skills. - Proficiency in MS Office applications. - Preference for candidates from Hotel Management background.Eligibility Criteria- Graduate from any discipline (Hotel Management preferred). - Minimum 1+ years of experience in client servicing, customer management, or international client handling. - Must be comfortable working in a Day Shift at the Pune location.What WNS Offers- Strong learning and career development opportunities. - Supportive and inclusive workplace culture. - Opportunity to work directly with global clients. - Competitive salary with performance-based benefits.Contact for ApplicationHR Anjali - 7738063967 or send me your cv - anjali.shaw@

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