Collection Officer - NBFC (Retail Lending)

Role SummaryThe Collection Officer is responsible for recovering overdue payday loan amounts by contacting customers, negotiating repayment plans, resolving disputes, and ensuring timely follow-ups. The role aims to minimize delinquency and maintain healthy portfolio quality while adhering to company policies and regulatory guidelines.Location: Pune (Full-time)Key Responsibilities Contact customers via calls, SMS, email, and other channels to follow up on overdue payments. Negotiate and finalize repayment plans based on customer financial situations. Track and monitor delinquent accounts across various DPD buckets. Maintain accurate records of customer interactions and payment commitments. Coordinate with the credit and operations teams on disputed or high-risk cases. Identify potential skip or fraud cases and escalate them appropriately. Ensure compliance with RBI guidelines, company collection policies, and fair practices code. Achieve daily, weekly, and monthly recovery targets assigned by the management. Follow proper communication etiquette and maintain professionalism in all interactions. Provide regular updates and MIS reports to the Collection Manager.Qualifications & Experience Minimum HSC/Graduate (any discipline). 0–2 years of experience in tele-collections or field collections, preferably in NBFC/Fintech/payday loans. Familiarity with delinquency buckets, repayment handling, and customer negotiation. Experience using collection CRMs, dialers, or loan management systems.Key Skills Strong communication and negotiation skills Problem-solving ability Basic understanding of collections processes Customer handling and conflict resolution

Apply Now