Job Title:
Business Analyst
Company: True Tech Professionals
Location: Pune, Maharashtra
Created: 2025-11-21
Job Type: Full Time
Job Description:
Experienced ServiceNow BA with strong expertise in Service Management, Trouble-to-Resolve (T2R), and Assurance processes within the telecom B2B domain. Skilled in requirements gathering, business process modelling, portfolio integration, and end-to-end solution design. Hands-on exposure to ServiceNow TMT, Order Management for Telecommunications (OMT), and Sales & Order Management (SOM) modules.Proficient in BSS/OSS concepts, wireline connectivity, workflows, integrations, and data mapping. Experienced in creating E2E customer journeys, capability mapping, and solution blueprints in alignment with IT architecture and governance frameworks.Well-versed with Agile (SAFe), Jira, Confluence, and collaborating with global stakeholders, particularly from Germany/Europe. Strong understanding of process optimisation, requirement traceability, and cross-functional communication. Knowledge of leveraging AI-driven analysis is an added advantage.