Ecommerce Coordinator

Job Title: E-commerce Marketplace Intern Department: E-commerceRole Overview: We are looking for a proactive and detail-oriented E-commerce Marketplace Intern to support our marketplace operations team. The role involves managing platform cases, coordinating cross-functionally, analysing root causes of issues, and ensuring timely resolution to maintain high operational efficiency and customer satisfaction.Key Roles & Responsibilities:Case Management Monitor and track all customer complaints raised through seller panels or customer service teams. Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received). Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards. Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra,etc.) to report and resolve product complaints. Maintain proper case documentation — including complaint details, marketplace response, and resolution status.Andon & Quality Issue Resolution (Amazon-specific) ReviewAndon notificationsraised by Amazon for product quality or customer dissatisfaction. Analyse customer feedback, return reasons, and product images shared by Amazon. Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation. Track repetitive issues to identify improvement areas in the product or packaging process.Defective & Damaged Product Investigation Investigate all defective/damaged product returns reported by marketplaces or customers. Verify whether issues aremanufacturing defects, packaging faults, or logistics damages . Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures. Update product QC checklists to prevent recurrence of similar issues.Reporting & Follow-Up Maintain aCase & Complaint Tracker(Excel/Sheet) with status updates, dates, and closure remarks. Follow up regularly with seller support teams until the case is resolved. Provide daily/weekly updates on pending and resolved cases to the reporting manager. Escalate unresolved or recurring issues to senior management with analysis and suggestions.Problem Solving & CoordinationIdentify and troubleshoot catalogue, pricing, or content-related issues. Work collaboratively with pricing, content, and logistics teams for quick issue resolution. Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.Required Skills & Competencies: A Graduate plus MBA in Marketing or related domain is preferred. Stronganalytical and problem-solvingskills. Excellentwritten and verbal communicationin English. Ability to coordinatecross-functionallyand manage multiple tasks efficiently. Quick learner with attention to detail and ownership mindset. Proficient inExceland basic data tracking tools.

Apply Now