Senior Process Manager

Qualifications- Education: Bachelor’s or master’s in business or engineering - Certifications: Certifications such as LEAN or Six Sigma is a must. PMP is highly preferredSkills and experienceSr. Process Manager should have overall experience of 12-15 years with following skills and experience- 5+ years of experience in business process analysis. Project management experience is preferred. - Expert in doing analysis on Excel or other analytical tools - Proven experience in business process efficiency, automation and change management. - Strong analytical skills with the ability to collect, interpret complex data and identify root causes to help solve problems - Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio. - Must be a team player and able to work effectively at all levels in an organization - Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. - Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3/v4, TQM or ISO 9000:2000. - Familiarity with process mapping and modelling techniques. - Familiarity with automation, data analytics and visualization tools is a must

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