Assistant Manager - US retirement & Pension

Job Description:- Experience in Experience in US retirement/Pension preferred. - A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA . - Should effectively liaison with various departments within WNS to gain support and resolve issues - Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency - Understand the different areas of operations-including process knowledge - Successfully to handle a team of 10-15 FTEs - Effective work allocation for team - Make sure that all Service Level Agreements are met - Effective management of pipeline-quality and new projects - Ensure accurate and timely reports are sent to the management on time - People Management-Regular reviews/121s/Appraisals conducted - Analyse training needs for teams and provide supportQualifications:- Minimum 1 year of People management experience - Graduate

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