Order Management Executive

Job Location - PuneJob Type - In-OfficeJob Summary:We are looking for a proactive and detail-oriented Order Management Executive to manage the end-to-end order processing operations in our jewellery business. The ideal candidate will play a crucial role in ensuring smooth coordination across departments and vendors, handling compliance and documentation, managing studio and office resources, and maintaining operational excellence in day-to-day functions.Key Responsibilities:o Order Management• Manage and track jewellery orders from initiation to delivery.• Coordinate with production and design teams to ensure timelines are met. • Verify customer specifications and ensure quality control standards arefollowed.• Ensure accurate documentation of each order, including product details,weights, and specifications.o Financial & Compliance Documentation• Maintain records related to order invoices, billing, and delivery challans. • Ensure all transactions comply with GST and other applicable financialregulations.• Support statutory audits by organizing documentation and reports.o Expenses & Invoice Management• Process vendor and operational invoices accurately and timely.• Maintain expense trackers for logistics, packaging, studio consumables, etc. • Liaise with the accounts department to reconcile vendor payments.o Cross-functional Coordination- Act as the primary liaison between internal departments (sales, design, - production, QC) and external stakeholders (vendors, logistics partners). - Follow up on third-party work such as certification, stamping, polishing, and - hallmarking.o Procurement & Resource Management- Oversee procurement of packaging materials, consumables, tools, and other - office/studio needs. - Maintain inventory logs for materials and supplies.o Studio & Office Facility Management• Supervise upkeep of office and studio infrastructure.• Ensure availability of studio equipment, tools, and resources.• Oversee utility, internet, stationery, and facility service providers.o Repairs & Maintenance Oversight• Manage periodic maintenance schedules for machinery and tools.• Coordinate repairs and servicing of studio equipment and office assets. • Track repair timelines and vendor performance.o Customer Coordination & OrderHandover- Work closely with store or showroom teams for smooth order handovers to - customers. - Ensure proper packaging, tagging, and invoicing before dispatch or pickup. - Maintain customer-facing order status reports where applicable.o Additional Responsibilities• Assist with data entry and CRM updates.• Prepare reports on order processing, delays, cost analysis, etc.• Suggest and implement process improvements for operational efficiency.Key Requirements- Education: • Minimum: Bachelor’s degree in Commerce, Business - Administration, Operations Management, or a related field. - Preferred: Postgraduate qualification such as MBA in Operations/Supply - Chain Management, or a Diploma in Jewellery Management/Retail - Management. - Experience: 2–3 years in order management or operations, preferably in the - jewellery, fashion, or luxury retail sector. - Industry Knowledge: Good understanding of jewellery manufacturingprocesses and quality standards.Skills:- Strong MS Excel and ERP/software proficiency - Excellent coordination and multitasking abilities - Knowledge of jewellery order lifecycle and production stages - Basic understanding of GST, invoicing, and compliance norms - Strong communication and vendor management skills - Detail-oriented with a high level of accuracy

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