Customer Support Officer

Who are we looking for? · Graduate freshers and experienced candidates with excellent communication skills · Analytical skills For experienced : Candidates with 6months-1.5 years of experience in international voice process . Technical Skills: · Operating the computer- Intermediate · MS Office - Intermediate · Avaya/Phone Operating skills – Beginner · Fluent in Spoken and written English with effective Business Communication · Communication in neutral accent over phone · Active listening and probing skills · Basic knowledge of Insurance Process Skills: · Respond to customer queries via inbound/outbound calls and emails within defined SLA’s · Record interaction using client system with proper classification · Refer Knowledge base and perform task as per defined process · Follow up and closure of interactions to ensure customer satisfaction · Passionate about customer service · Comfortable with Rotational shifts, extended working hours and weekly offs. · Candidate should clear the V&A and online typing tests Behavioral Skills : · Positive energy · Positive attitude · Self- learner Qualification: · Any Graduate, Freshers can apply Shift: US shift (5 days working with fixed weekoffs on Saturdays and Sundays) Transportation: Two-way cab available on certain KMs radius.

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