Process Manager

Process Manager – Quality & Compliance Location: Pune Experience: 8+ years Are you passionate about building high-impact processes that drive excellence and compliance? Join SteepGraph as our Process Manager – Quality & Compliance and play a key role in shaping our organizational standards and continuous improvement culture. What You'll Do Process Design & Governance Identify and bridge process gaps across departments Standardize and implement effective operational workflows Define governance models and partner with teams for smooth execution Quality Assurance & Audits Conduct internal audits and compliance assessments Investigate non-conformities, identify root causes, and recommend corrective actions Ensure alignment with ISO, CMMI, and other regulatory frameworks Continuous Improvement Drive cross-functional process improvements and efficiency gains Promote a lean, agile, and quality-focused work culture Reporting & Metrics Establish and monitor KPIs across departments Share insights to improve overall performance and accountability Process Automation Collaborate with IT to digitalize key business processes Define functional specs and validate system implementations Training & Compliance Deliver quality and compliance training across teams Stay up to date on regulatory changes and maintain audit readiness ✅ What You Bring Bachelor’s in Engineering/Technology/Business (Master’s preferred) 8+ years in process management and quality assurance Deep understanding of ISO standards (esp. ISO 9001), CMMI, and audit methodology Certifications like ISO Lead Auditor, Six Sigma (Green/Black Belt) preferred Familiarity with digital tools (e.g., Jira, Confluence, Power BI) Strong analytical, communication, and stakeholder management skills Experience in IT Service company.

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