Operations Specialist

Role: We are seeking an experienced Operations Specialist to join our P&C Insurance team. The role involves ensuring policy transactions are rated, booked, invoiced, and issued accurately while adhering to corporate service standards. The specialist will manage transactions across multiple Lines of Business (LOBs), collaborate with internal teams, and maintain compliance with reporting and quality standards. Responsibilities: Policy Transactions: Process quotes, new business, renewals, endorsements, and cancellations with accuracy, efficiency, and in alignment with corporate service standards. Line of Business (LOB) Knowledge: Work across multiple LOBs including Package, Property, Workers’ Compensation (WC), Auto, General Liability (GL), and Excess. A proficiency of 80% across six lines of business is expected. Transaction Screening: Review transactions to determine appropriate processing. Refer to underwriters when needed and handle transactions within delegated authority limits. Quality Verification: Ensure compliance with procedures and quality standards by verifying all policy transactions. Data Reporting: Submit policy data promptly and accurately to third-party agencies, such as ePlace Registration. Cross-Functional Collaboration: Partner with Accounting and Audit teams to resolve policy-related queries and issues efficiently. Document Management: Maintain documents in electronic imaging systems by printing, page-marking, and labeling per corporate protocols. Required Skills & Qualifications Policy Rating Expertise (Mandatory): Strong proficiency in rating across Property, Auto, WC, GL, Package, and Excess with at least 80% competency. Rating & Quoting: Hands-on expertise in rating, quoting, and executing premium adjustments. Large Account Management: Demonstrated experience handling large accounts ($15k+ premiums) across admitted and non-admitted business. Industry Knowledge: Solid understanding of rating bureaus (ISO, DMV, WCIRB, etc.) and related industry tools. Experience: Minimum of 3+ years of experience in policy rating, quoting, or insurance operations.

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